Appointment Policy

You can book online, or by calling the clinic. Booking online takes a few steps and does not need an account:

• Choose an appointment type — Clinic Visit or Home Consultation.
• Choose the service you are interested in (a hearing test, hearing-aid consultation, or another service the clinic offers).
• Choose an available date and time.
• Enter your details — name, mobile number, and email where asked. For a home consultation, also the address and locality for the visit.
• Check the summary and confirm.

Once confirmed, you will see an appointment number on screen. Write it down or take a screenshot — it is the quickest way for us to find your booking when you contact us.

A clinic visit takes place at our clinic at MIG 215, above RK Collections, Kukatpally Housing Board Colony, KPHB Phase 1, Kukatpally, Hyderabad, Telangana 500072, India.

Please allow a little extra time before your appointment to check in. If you have previous hearing reports, prescriptions or an existing hearing aid, bringing them helps the consultation.

Home consultation is available. When you choose this option, tell us the address and locality where the visit is needed, and add any instructions that would help — for example parking, floor or lift access.

Home visit requests are reviewed and confirmed by our team rather than being finalised automatically, because the visit depends on availability and on the location. After you submit a request, our team will contact you to confirm.

Your address is used only to arrange and carry out the visit, and is visible only to the clinic team handling it.

Your appointment time is held against your appointment number as soon as the booking is accepted by the website.

Our team may call you to confirm details or to check something about your appointment. If we cannot reach you on the number you gave, or if a detail cannot be confirmed, we may need to reschedule.

A booking confirmation is not a diagnosis and does not replace an assessment by a qualified professional at your appointment.

• Please arrive a few minutes before your appointment time so the schedule stays on track for everyone.
• If you are delayed, call us so we can tell you whether the time can still be held.
• If you arrive much later than your time, we may need to offer you a later slot or another date.
• For a home visit, please make sure someone is available at the address at the confirmed time.

If you need a different time, contact the clinic as early as you can and we will help you move the appointment, subject to availability.

You can check the details of a booking you have made using our booking lookup page, using your appointment number and the contact details you booked with.

If you no longer need your appointment, please let us know so the time can be offered to another patient. Call or email the clinic with your appointment number and we will cancel it for you.

We may cancel or decline a booking where the details given are inaccurate, where the request cannot be safely accommodated, or where a booking appears to be automated or abusive.

For anything to do with an appointment, the fastest route is a phone call. Have your appointment number ready if you can.

• Phone: 9966111188
• Email: qualityhearing.pro@gmail.com

You can also send a message through our contact page and our team will get back to you.

Occasionally we have to change an appointment — for example if a clinician is unavailable, if equipment needs attention, if a home visit cannot be arranged for the location, or for reasons outside our control.

If that happens, we will contact you on the number you provided to explain and to offer the nearest suitable alternative time. You are under no obligation to accept an alternative that does not work for you.